AI for small businesses, led by people who've done it.
You don't need more AI tools. You need someone to decide what's worth doing, set it up properly, and make sure it keeps working. That's what we do.
Sound familiar?
- You know AI could save time, but no one on the team owns it.
- Your customer, sales and order data live in different places.
- You tried a tool, and it didn't stick.
How we help, in three steps
We tested every step in our own business first. At Happy Cake, orders used to live in spreadsheets, and every customer question was answered by hand.
1. Get your data in order and go digital
Move work off paper, chats and scattered spreadsheets, and connect your customer, sales and operations data in one place.
At Happy Cake: moved orders out of spreadsheets into a proper database, so the whole team works from the same up-to-date records.
2. Automate
Take the repetitive, manual work off your team's plate by connecting the tools you already use.
At Happy Cake: built an order bot so the team can check and manage orders from their phones.
3. Add intelligence
Once the data and workflows are solid, add AI and analytics that answer, decide and report for you.
At Happy Cake: an AI assistant answers customers using the real menu, prices and delivery rules, and hands over to a person when it isn't sure. Regular reports show sales trends and best-selling flavours.
Case study: Happy Cake, from scattered chats to orders that run themselves
The problem
Happy Cake takes orders across many chat messages, especially for customised cakes. Staff pieced each delivery order together by hand, passed details to the kitchen and delivery crew one by one, and booked every order as a separate delivery, with no easy way to see which ones could travel together.
What we built
- Delivery orders created automatically from customer messages
- A CRM that reads each delivery order and keeps customer, kitchen and delivery details in one place
- Delivery planning that spots orders going to nearby locations, so they can share one trip
Impact
- 57 hours saved every month across order admin, delivery coordination and kitchen hand-offs
- Under 1 minute to create a delivery order, down from 5 minutes
- 38% lower delivery costs by combining nearby orders
- Zero delivery-order errors since launch
Lessons for other businesses
- Fix the data first. Getting details out of scattered chats and into one place made everything else possible.
- Look for hidden savings. We set out to save admin time. The bigger win was cheaper deliveries, which only showed up once the data was organised.
- Try it on yourself first. We ran all of this in our own business before offering it to anyone else.
Tell us what's eating up your team's time.
Book a short call, and we'll tell you honestly where AI fits, and where it doesn't. Get in touch